Materials Office Coordinator

Job title – Materials Coordinator

Job type – Full-time

The Hatch Group, Inc team is our most valuable asset. We are looking for people to join us who are motivated by communication and commitment  in order to deliver a top notch product and service.  At The Hatch Group, we treat our employees like family.  Want to join us!

Overview:

We are looking for a Materials Coordinator to organize and manage the assigned staff's workflow for a busy material manufacturing company. The successful candidate will ensure timely and high-quality customer service, handle daily scheduling and dispatching of deliveries, invoicing and processing customer inquiries.

What you’ll do:

• Manage office operations relating to material yard reporting directly to Superintendent of Materials
• Schedule and assist dispatch personnel based on customer requests and job specifications
• Maintain records and track changes of all customer data, job and personnel costs, project status, equipment utilization, etc.
• Coordinate trucking such as live floor deliveries
• Handle all dispatch orders to satellite yards
• Schedule deliveries of inventory replenishments
• Process contractor and wholesale orders
• Develop creative solutions to complex customer requests and maximize customer satisfaction
• Handle customer inquiries in an efficient, timely and customer-focused manner
• Provide customer feedback and updates on project status
• Cross sell materials and educate customers on different materials as needed
• Ensure excellent customer service and professional integrity when dealing with customer
• Manage incoming calls
• Handle payments from customers
• Handle customer service complaints from start to finish
• Oversee administrative and trucking material employees
• Any task or project needed as business demands

You’ll be a great fit if you have:

• Experience in a high-paced professional office atmosphere
• Supervisory / management experience
• General knowledge of the construction industry, preferred
• Possess excellent communication skills in verbal and written formats
• Well-rounded in Google Suite, Quick Books and HubSpot
• Must be proactive, and solutions driven

Working Conditions:

This role is mainly at a computer or desk in a seated position for extended periods of time. Occasionally, travel locally is required for bid delivery. Occasional need to lift / move up to 15 lbs. This role is 100% in-office without opportunity for hybrid or remote work.

Schedule:

This is a year-round full-time position with seasonal scheduling as follows:

Spring: Monday - Friday 6:45AM -4PM with a rotating Saturday
Summer, Fall, Winter: Monday - Friday from 8AM-5PM

Occasional early morning, late afternoon or Saturday availability required as business demands.

Compensation & Benefits:

• Competitive salary based on experience 
• Competitive medical, dental, and vision insurance
• 401k plans
• PTO and paid holidays

Benefits: We're thrilled to offer our full-time employees with a healthy benefits package including Health, Life, and Dental Insurances. Additionally, we match in 401k contributions up to 4%.

Please note that Hatch is a drug free work environment and all employees are subject to pre-employment and random drug screenings throughout their employment.